Curbside Manner: Stress First Aid for the Street

Credit Hours:  1
Approximate reading time: 1 Hour
Approximate online time: 0.5 Hours

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Program Abstract

Just as doctors talk about "bedside manner" when talking to patients, the "curbside manner" of first responders really makes a difference in how people experience and process a difficult life event. This first responder training module teaches "curbside manner," a set of proven principles and actions that help first responders assist civilians in crisis by ensuring their safety, understanding their individual needs, meeting those needs, and promoting the connectedness and self-efficacy necessary for recovery. Each principle — cover, calm, connect, competence, and confidence — is first shown in action, then explained in detailed, practical language in this first responder training module.

The principles taught in Curbside Manner are also the core principles of the Stress First Aid program developed for organizational and peer support in the fire service. However, Curbside Manner differs from Stress First Aid. You can read about these differences in the Student Manual available in the Resources section of this module.

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The National Fallen Firefighters Foundation provides FireHeroLearningNetwork.Com to further the organization's mission and the goals of the Everyone Goes Home® program by providing free, vetted training and resources to all members of the fire service. Fire Hero Learning Network delivers critical safety, operations, and community relations fire service training, from the line firefighter through to command and leadership. Unless otherwise noted, the modules on FireHeroLearningNetwork.Com are appropriate for all levels of the fire service, all staffing characteristics (career, volunteer, and combination), all jurisdictions in the United States, and all types of firefighting (including public, private, structure, vehicle, wildland, military, transportation authority, State Fire Marshal, special squad, and academia). Available interactive training resources include: modules, operational checklists, fire attack scenarios, and podcasts.